1. Return Eligibility

• Timeframe: You can return most items within 2 days of receipt. Please note that some products may have different return policies (e.g., clearance items, custom orders).
• Condition: Items must be unused, in their original packaging, and in the same condition as when received. This includes all tags, labels, and accessories.
• Proof of Purchase: A receipt or order confirmation is required for all returns.

2. Non-Returnable Items

The following items are non-returnable:

• Sale or clearance items (unless defective)
• Custom or personalized products

3.How to Return an Item

• Contact Us: Before returning an item, please contact our customer service team at   (Contact And Mail) XXXXXXX to initiate the return process.
• Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
• Pack and Ship: Securely pack the item, including the RAN and a copy of your receipt. Ship it to the address provided by our customer support team.

4. Refund Process

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
• Refund: If approved, we will process your refund to the original payment method. Please allow 5–7 business days for the refund to reflect in your account.
• Shipping Costs: Original shipping charges are non-refundable. If the return is due to our error or a defective item, we will cover return shipping costs.

5. Exchanges

If you wish to exchange an item (e.g., for a different size or color), please follow the return process above and place a new order for the desired item. While we cannot process direct exchanges, our team will guide you through the steps for a smooth replacement.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery.
We will arrange for a replacement at no additional cost. Be sure to include clear photos of the damage or defect in your initial communication.